Student Health on Haven Social Media Policy and Rules of Engagement

CUIMC Student Health on Haven’s social media accounts provide an additional avenue to help us create innovative, evidence-based, and student-centered opportunities that facilitate the personal and professional development of CUIMC students. The purpose of our accounts is to promote our services and programs, introduce beneficial health and well-being resources, initiate new conversations, and interact with the CUIMC community, including students, alumni, faculty, staff, and fans of CUIMC.

Student Health on Haven’s social media accounts are not an emergency or instant response service.  If you are in an emergency and/or life-threatening situation, please call 911 and go directly to the nearest emergency room. Visit our Emergencies page to view a list of 24-hour support services and resources. If you are experiencing an urgent situation or concern that does not qualify as an emergency, please call 212-305-3400 for assistance from a Student Health team member. Please see our After-Hours Care page when we are closed. 24/7 counseling support via chat and phone is available through TELUS Health Student Support (formerly My SSP).

Responses and posts of CUIMC Student Health on Haven’s social media accounts do not constitute medical advice, diagnosis, or treatment.

General, non-urgent questions are welcome. Please be mindful that your comments are visible to all as our social media accounts are public. For your safety and privacy, never include your phone number, email address, or other personal or health information in a post. If you would like to discuss anything confidentially, please contact us at, or schedule an appointment by calling 212-305-3400 or visiting the Student Health portal.

If you post a question to Student Health on Haven on our social media accounts, we will generally attempt to respond as promptly as possible between 10 a.m. - 6 p.m., Mondays through Fridays (not including holidays). If your inquiry falls outside of these hours, we will respond as soon as possible when office hours resume.

In line with our broader strategic vision, our social media engagement policy applies a humanistic approach that promotes respect, empathy, integrity, and compassion. As such, Student Health on Haven reserves the right to remove any content it deems inappropriate. The following types of posts are subject to deletion:

  • Material that is unlawful, obscene, offensive, defamatory, threatening, harassing, abusive, slanderous, or hateful to others.
  • Comments that are attacks on any group or individuals including other users, prospective and current students, administration, faculty, staff, or any other CUIMC personnel.
  • Comments that are off-topic or irrelevant to the original post.
  • Third-party advertising, comments that support political candidates or initiatives, and “spam.”

We reserve the right to block users who post such content.

The views and opinions expressed by external users on the Student Health social media accounts do not necessarily represent those of the Student Health on Haven, nor Columbia University Irving Medical Center. We are not responsible for the accuracy or reliability of information posted on these accounts. Student Health on Haven makes no warranties, express or implied, as to the value, usefulness, or completeness of any of the information that is posted on its social media accounts. The posting or non-deletion of information and materials does not imply approval or endorsement.